Your Customer Deserves Good Service!

Fast, Responsive by BScaler ERM

Smart enterprises know that an existing customer needing Service is an opportunity, not a chore, and a new customer even more so.  Selling your items, and increasing sales, is immediately rewarding to all involved:  The seller, the Sales Manager, the VP and on up.  When a customer reports a problem, though, people may react with unproductive emotions like fear, arrogance, mistrust or worse.

BScaler combines SMB ERP, SMB CRM, SMB SFA and SaaS SMB into a Unified Database System to provide a total Web-based business management Solution for VARs, Resellers Distributors, Importers and SMBs. Learn more SaaS Plus Payment Options

At BScaler, we regard a service request or a problem reported as an opportunity to prove oneself, to satisfy customers even more and a sales prospect by itself. Our ERM and with it, My Service Desk, are built to reflect our corporate philosophy regarding customer service, i.e., Not a Nuisance but:

Service Tickets

With a good response methodology in place, you can make a service request the opportunity for at least one positive interaction with a client that can reward your business with

• Positive word-of-mouth referral
• More repeat business
• Perhaps even a sale on the spot.
• BScaler’s service response methodology makes this very easy with My Service Desk in the total business solution for SMBs, the Enterprise Resource Manager™.

Your Service Unified Database

Your Service Desk

ERM™ users with the Support Role use a browser to log in, anywhere at any time, to access My Service Desk.  It shows all outstanding Service Tickets in their categories.  For example:

• Gold, Silver, Bronze Coverage
• In Warranty, Out of Warranty
• RMA Return Material Authorization
• Tech Support
• Bug Report/Tracking
• Hotline Support
• Professional Services assignment and tracking

BScaler Service Module Workflows

Clicking a Ticket number to opens up the Service Request Processor page for that request.  Read about the work history performed  so far and enter what you will do next.  This page also has Service Contact names and numbers to keep the customer informed of the progress of your response to their request

The first Service person to be called kicks off the response process by creating a new Service Ticket. ERM assigns it a number and create fields to be entered with appropriate new information. The customer sees clearly that you have well defined methodology for dealing with these service requests and will be confident of a timely and positive response.

ERM Keeps You Organized and Focused

Follow your support procedures, with the help of ERM’s My Service Desk, to make Service an important part of Customer Relationship Management.

Positive results come from positive processes with clearly defined methodology. BScaler ERM is the home of smart business processes for the whole enterprise.