Open for business even when your sign says closed

In today’s fast-paced, highly competitive world, customers expect 24/7 access to information. So, even though you have to sleep sometime, BScaler’s ERM allows your customers to transact business (whether sales-related or service-related) with you round-the-clock through our Customer Portal.

Imagine customer-satisfaction levels when they can log-in to the Enterprise Resource Manager to gain access all their sales and service information. Once implemented, they will be able to:

• Place new Orders
• Have access to their Price List
• In addition, Discounts can be pre-configured to meet individual customer requirements
• Create a Service Ticket
• View Escalations and SLAs
• Report Bugs (informational, no action requested)
• Request for RMA
• View their entire relationship with you with:
• My Account Status
• My Account Balance
• My Account Backlog
• My Shipment History
• My Invoice History
• My Service Contract(s)
• My Open Support Issues