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Because your customers are a valuable asset
The cost of obtaining a customer is estimated to be as much as ten times the cost of keeping a customer.
Since you take this seriously, we take it seriously too.
BScaler recognizes that great service and support is imperative to building lasting, profitable
relationships with your customers and prospects—dramatically impacting your bottom line. BScaler’s
ERM solution provides service and support personnel with individually customizable Service Desk
which has powerful tools such as advanced issue tracking and resolution, as well as access to relevant
customer data—such as products purchased, ticket and defect history, and maintenance contract status.
Only ERM provides three complete RMA systems for Service Desk, Customer Portal, MRP/WMS and the General Ledger with
real-time visibility and online. It spans world-wide locations and sub-locations to support mistake-free customer service,
operations and accounting.
Other functionality:
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