BScaler’s ERM solution is optimized for business to business (B2B) environments. As a VAR, Reseller or Integrator, you have unique business issues that require comprehensive workflow rules and tracking methods at an affordable price. Our system has shown to cut administrative, IT and other overhead costs by as much as 72%, while dramatically reducing soft costs such as human error and duplicated effort. Our unique system was developed with your business in mind.

Inventory Item Features. Each item can have multiple numbers and descriptions, say one for customer ordering and one for vendor shipping. This protects you from a customer either shopping the vendor item themselves, OR giving your quotation to a competitor for price comparison. Both the Vendor and Internal/Sales item/part number reference the same inventoried item in the system, and are treated as the same item for inventory valuation purposes.

Editable Part Feature designed to provide a rapid response to potential accounts, and is customer-configurable. While your Inventory specialist manages the official product line, a Sales Rep uses the Editable Parts module to make a rapid response to RFQ when it requires inclusion of a special item outside of your Price List. This new item now can be procured from a vendor just as would a standard item.

Service Contract Expirations: BScaler ERM generates reports by accounts and by sales reps with enough time (which you set) to re-quote the customers and keep them covered. These reports can serve as Sales Forecasts of future recurring revenues.

Flexible Order Booking: BScaler makes easy (just clicks) the generation of multiple SOs (sales or service orders) from one Quote (and customer PO), to allow A, the separation of products from services, maintenance or MRC (monthly recurring charge); B, for items that you will procure from separate sources, possibly with drop ship instructions; C, for items with different multiple requested ship dates and/or addresses or D, for separate Deferred Revenue Invoicing. Only ERM provides three complete RMA systems for Service Desk, Customer Portal, MRP/WMS and the General Ledger with real-time visibility and online. It spans world-wide locations and sub-locations to support mistake-free customer service, operations and accounting.

The ERM Commission Module generates multi-level commission reports based on actual product cost and provides commission configurations for Sales Rep, Agent, Admin or Manager with any combination of the percents of Revenue or GP from: Booking, Invoicing or Collection. ERM has a complete WMS Warehouse Management System, ready for locations anywhere in the world, down to aisle and bin, with tracking by Container, Lot, Sub-Lot, Expiration Date, Serial Number etc.   The WMS is tied with your G/L system for Balance Sheet and Income Statements, and with Procurement, including drop-ship direct to your customer, whose ship-to and bill-to info come from the built-in BScaler Customer Relationship Manager. Click and it’s done.

The Customer Portal lets your customers create New Orders with their own discounts, open a Service Ticket, see their own Price List, view pending orders and backlog, their account balance, credit availability and transaction history; view service ticket status with ticket/incident numbers.

The Fixed Assets Manager is part of our G/L System.  With mouse clicks alone, you:  create a PO for the asset, receive it, date it and start its depreciation; record its Asset Tag Number, assign to locations and users, print a packing List for shipping, record the transfer to its first/next/final location; transfer a Fixed Asset to and from Inventory when necessary; see its current value and dispose of it when its useful life is ended.