SaaS and CCM not
CRM
BScaler today
released its own version of Software-as-a-Service (SaaS), called SaaS Plus™ to
a welcoming chorus from the increasingly disenchanted users of CRM.
Many of
the so-called Customer Relationship Management (CRM for short) solutions amount
to little more than just a Customer Contact Management (CCM) point solution,
according to BScaler.
“To be
really useful for managing customers effectively, you need more than just a
customer profile database. One needs to know its purchase record, payment
history, credit limit etc. And the saddest thing is that currently many of the existing
CRM providers fail to meet this basic test,” BScaler insists, and they all must
be integrated and available in real time, online 24/7.
BScaler’s
ERM fully integrated features such as CRM, SFA (Sales and Service Desks),
Accounting (AR, AP, G/L Systems), MRP (Warehouse and Inventory Management) etc.
present a 360-degree view of the customer’s purchase status and history.
Apart
from providing a truly useful CRM solution among other things, particularly for
SMBs, BScaler invented SaaS Plus™ to
be:
- Truly browser-based, with access from anywhere via the Internet
- Completely integrated AS IS on a unified database, combining sales, service, operations and finance with purchase order and inventory management seamlessly in one independent platform
- Built in with 3 payment options:
- Pay by Subscription (conventional SaaS),
- Appliance server and
- Appliance Hosted by BScaler.
About BScaler:
BScaler, Inc.
www.bscaler.com
provides a world-class business management system for small and medium-sized businesses (SMBs).
The Enterprise Resource Manager integrates business information in the Sales, Service,
Operations
and Finance organizations using a
Unified Database
System that puts the whole business into online ERP in real time, with SaaS Plus payment options.
People who hate computers find it easy to learn and simple to use. BScaler offers incentives to members of many industry groups.
# # #
For More Information, please contact Lee Boylan 408-935-3045
|
