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BScaler, Inc.
1520 McCandless Drive
Milpitas, CA 95035 -- 1-408-935-3000

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Why ERM?

Sun Resellers and Sun VARs, BScaler has a highly affordable Total Web-based Business Management Solution JUST RIGHT for you!

BScaler Web-base ERP with built-in CRM, SFA and Service Desk provides a pain killer for Sun Resellers, Sun VARs and Sun Asset Recovery Agents. It is highly affordable for subscription or purchase.

Wherever you are in the world, your business will always Be with you. Be ready, BScaler!

If you are a Sun Reseller, VAR or Asset Recovery Agent, then BScaler has a total Web-based Business Management Solution with a complete Web-based Accounting integrated in the web-based ERP System just for you! Get Price

BScaler Delivers Next Generation ERP – Built-in CRM, SFA and Service Desk:

Your goal as a business leader is to make life easier for everyone in the organization, wherever they are in the world. We make that possible with easy access to all of the appropriate information that everyone needs for fast decision-making. As soon as you make decisions (e.g. customer credit line, purchase order approval), the updates are there in real-time for all to work with. Everything that you can dream of to make the business succeed is included.

ERM Enterprise Resource Manager™ is The Next Generation ERP; a web-based, SaaS, multi-lingual total business management solution with built-in CRM, SFA,Service, MRP, WMS and Financials for SMBs. ERM organically integrates all information from Marketing, Sales, Operations, Finance and Service organizations into a Unified Database System having over 30 user levels of security. It is easy to learn, simple to use and highly affordable for Sun Resellers and Sun VARs.

ERM’s business rules and workflow tracking methods (patent pending) will cut administrative and IT costs by 50% while dramatically reducing human error.  “Data entered once, used many times anywhere, anytime.” It is a Revolutionary Painkiller for VARS, resellers, integrators, distributors and importers with these unique features:

  • Inventory Item Features. Each item can have multiple numbers and descriptions, say one for customer ordering and one for vendor shipping. This protects you from a customer either shopping the vendor item themselves, OR giving your quotation to a competitor for price comparison. Both the Vendor and Internal/Sales item/part number reference the same inventoried item in the system, and are treated as the same item for inventory valuation purposes.
  • Editable Part Feature designed to provide a rapid response to potential accounts, and is customer-configurable. While your Inventory specialist manages the official product line, a Sales Rep uses the Editable Parts module to make a rapid response to RFQ when it requires inclusion of a special item outside of your Price List. This new item now can be procured from a vendor just as would a standard item.
  • Service Contract Expirations: BScaler ERM generates reports by accounts and by sales reps with enough time (which you set) to re-quote the customers and keep them covered. These reports can serve as Sales Forecasts of future recurring revenues.
  • Flexible Order Booking: BScaler makes easy (just clicks) the generation of multiple SOs (sales or service orders) from one Quote (and customer PO), to allow A, the separation of products from services, maintenance or MRC (monthly recurring charge); B, for items that you will procure from separate sources, possibly with drop ship instructions; C, for items with different multiple requested ship dates and/or addresses or D, for separate Deferred Revenue Invoicing.
  • Only ERM provides three complete RMA systems for Service Desk, Customer Portal, MRP/WMS and the General Ledger with real-time visibility and online. It spans world-wide locations and sub-locations to support mistake-free customer service, operations and accounting.
  • The ERM Commission Module generates multi-level commission reports based on actual product cost and provides commission configurations for Sales Rep, Agent, Admin or Manager with any combination of the percents of Revenue or GP from: Booking, Invoicing or Collection.
  • ERM has a complete WMS Warehouse Management System, ready for locations anywhere in the world, down to aisle and bin, with tracking by Container, Lot, Sub-Lot, Expiration Date, Serial Number etc.  The WMS is tied with your G/L system for Balance Sheet and Income Statements, and with Procurement, including drop-ship direct to your customer, whose ship-to and bill-to info come from the built-in BScaler Customer Relationship Manager.  Click and it’s done.
  • The Customer Portal lets your customers create New Orders with their own discounts, open a Service Ticket, see their own Price List, view pending orders and backlog, their account balance, credit availability and transaction history; view service ticket status with ticket/incident numbers.
  • The Fixed Assets Manager is part of our G/L System.  With mouse clicks alone, you:  create a PO for the asset, receive it, date it and start its depreciation; record its Asset Tag Number, assign to locations and users, print a packing List for shipping, record the transfer to its first/next/final location; transfer a Fixed Asset to and from Inventory when necessary; see its current value and dispose of it when its useful life is ended.

BScaler ERM supports:

  • VARs / Resellers / Integrators / High technology companies
  • Distributors / Wholesalers (Technology, Agriculture, foods and hard goods)
  • Importers
  • Service providers

ERM FRONT OFFICE

Sales/Marketing/CRM:  Keeps customer names, addresses, profiles, total contact history, credit lines, purchase history, service/support contracts, etc. in multi-lingual formats. ERM assists the managing of leads and sales across company business units and regions; it provides personal schedules and priorities; creates price Quotations ready for management approval and then for customers.  Sales “Opportunities” automate your forecasts, and Invoicing automates commissions.  ERM supports order booking and inventory requirements with simple mouse clicks from anywhere securely with a browser connection. ERM has completely integrated Sales Desks, Partner Portals, Customer Portals and the Service Desk, enabling whole customer order life-cycle management.

Service/Support:  ERM lets users record customer calls and service incidents, set escalation levels and schedule service visits and assignments for problem tracking.  It provides secure communication for all issues, letting appropriate people know where they are needed; it keeps records of every service transaction for billing and other uses.  The Service Desk generates RMA packing lists for customers and vendors.  ERM extracts customer information from your CRM data and customer shipment information provided your Invoice records.  The ERM Service Desk is available 24x7 from anywhere with a secured browser.

ERM BACK OFFICE

Operations/Production:  ERM converts customer purchase orders into fulfillment directions for production, tracking and accounting; it keeps product inventory by quantities, locations, costs and selling prices; it keeps bills of material (BOM) of parts assemblies (including other assemblies) and handles Invoice rollbacks and returns to stock.  The ERM Warehouse Management System enables the careful tracking of items used in manufacturing to assure reliable supply; it tracks all suppliers by names, addresses, orders/status, etc. ERM records procurement requests, approvals and purchase orders and assists tracking order stages and status; it assists distribution of items within the company by showing item locations, printing packing lists / transfer orders and showing “In Transit” status between locations.

Finance/Accounting:  ERM records every sale and purchase so that the accounting personnel and company leaders know the financial health of the business; it prepares customer invoices and records customer payments (AR) for them; it makes reports showing money owed to the business and by the business; it lists customers who are late to pay for orders.  ERM tracks procurement orders for the company to pay (AP), requires management approvals and prints company payment checks.  It maintains the company General Ledger, in balance; with a few clicks, it makes financial statements—Balance Sheet, Income Statement and Cash Flow--for company leaders, lenders, owners etc.  ERM breaks down Expenses and Revenues by business unit and regions/departments.

Management:  Generate reports of sales forecasts, order backlogs, customer payments due, company bills due and more; the Executive Dashboard shows the most relevant General Ledger current account sums and their histories; management generates a Trial Balance Worksheet at any time to learn the health of the business even before the end of an accounting period.  This BAM, business activity monitoring, enables the executive to manage business from anywhere 24x7.

Application Administrator:  This powerful yet easy-to-use, non-technical (non-IT!) ERM function adds and deletes users and customizes ERM for each particular business--information management without a DBA.  The administrator configures 18 sub-modules to meet a company’s unique business needs.

Security:  BScaler employs industry-standard security methods, just as by large banks.  Every ERM user is role-based (over 30 levels of security), allowing and preventing certain user responsibilities and privileges.

BScaler SaaS Plus provides the ERM Products in affordable configurations just right for your business.  No other provider gives these choices of putting a SaaS Total Business Management Solution to work for you:

  • By Internet Subscription (SaaS)
  • Client Owns the ERM Appliance server while BScaler manages it.
  • Client Owns and manages the ERM Appliance server

The Web-Based Total Business Management Solution

BScaler delivers The Next Generation ERP! The Total Web-based Business Management Solution includes SaaS CRM, SFA, ERP, BAM, MRP, WMS (Warehouse Management System), Commissions Accounting and finance for small and medium enterprises - SMEs. The ERM Back Office provides a complete G/L System with Executive Dashboard, Financial Statements, Fixed Assets Manager and much more!

Our Multi-lingual Enterprise Resource Manager combines total business information from Sales, Operations, Finance, and Service Organizations into a Unified Database System, in real time and online.  It is Highly Affordable for small and medium sized businesses SMBs, particularly  VARs, Resellers, Integrators Distributors and Importers.

Diverse SMB companies have many of the same characteristics and system requirements.  They depend on:

  • Customer and Partner relationships
  • Sales processes
  • Quoting
  • Procurement with PO to Vendor Tracking
  • Warehouse Management System with unlimited locations and sub-locations
  • Accurate Provisioning and Invoicing
  • Flexible and timely commissions
  • AP AR and G/L Accounting
  • Financial Statements online and real-time

With these requirements in mind, BScaler created the truly integrated Front and Back Office solution that employs one unified database, the Web-based Enterprise Resource Manager™ with thin client, use-anywhere technology.

Every ERM user sees and updates the same information.

ERM removes most administrative functions, freeing employees to do what they enjoy and do best.

Make these Reports for any period with just a few clicks:

  • Forecasts (Sales and Parts)
  • Inventory Valuation, Status etc.
  • Open PO to Vendor
  • Production and Backlog
  • Revenue and Deferred Revenue
  • Invoice Register
  • A/R Aging
  • General Ledger
  • lots more

Customize commission terms and let ERM do the math.

Enjoy real-time oversight into the process.

       

ERM for VARs, Resellers and Systems Integrators

ERM SaaS will increase VAR and Systems Integrator sales and enhance Customer Relationships.  After customers, your sales team is your most valuable asset. It also is the most costly, so if sellers aren’t properly managing your customers and opportunities, the results will disappoint. 

To help sellers work the right customers the right way, companies have begun to seek web-based front office products called Sales Force Automation (SFA) or Customer Relationship Management (CRM) systems. These promise much but, as they do not access “same database” information with the Back Office, they can deliver little.  An SFA system that automates only quotes, proposals, sales orders or forecasts is of little value.  Likewise, a CRM system that has no connection to a customer's history does not contribute much.

With ERM the front office shares the same database with back office disciplines such as inventory management and procurement, invoicing, payment, shipment, credit, vendor payments, and commissions. ERM’s Customer Relationship Management system displays for a sales rep the entire customer history to assure proposing the right products at the right discount, for the right amount of credit, all before generating a quote.

To save sellers’ time, ERM extracts the information to build an up to the minute sales and revenue forecast.

When quotes are properly completed and the order is right, the rest is simple—and a click or two completes it! When the appropriate ERM users click their approvals (e.g. credit and order configuration), ERM proceeds with generating the Sales and/or Service Orders. Now Back Office personnel immediately use the same data to expedite invoicing and shipping with the appropriate terms and backordering if necessary. ERM adjusts inventory amounts and makes any vendor Purchase Orders to keep the process going.  Your staff enters the receipt of vendor items and their invoices for ERM to keep track of payable amounts and, when the time comes, ERM prints the checks.

Nobody has to copy numbers from one inadequate program to the next, risking error and taking time.  Sales reps have quick and full access to their customer data at any time.  ERM prevents them from poaching accounts from peers without the Sales Manager taking action. Further, once a user has entered customer data, it stays. No worry that someone will slash and burn on the way to a competitor

 

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